Terms & conditions
Please review the information below before submitting an application or payment.
Phone pricing and availability
Prices, deposits, payment amounts, available colours and stock are displayed from the current phone catalogue. Availability can change. Confirm the final phone, plan and any additional charge with MobiKopa before making a payment.
Applications and review
Submitting an application records the details you provide for the MobiKopa team to review. Submission and payment of any verification fee do not by themselves mean that an application or financing plan has been approved.
Payment plans
Payment-plan amounts and estimated durations are calculated using the phone and plan values shown at the time of application. An estimate is not a substitute for the final payment schedule confirmed by MobiKopa.
Verification fee
New applications include a KSh 180 verification fee, shown before you request an M-Pesa prompt. The amount and any configured refund status are shown on your application before payment.
M-Pesa payments
When live checkout is enabled, M-Pesa prompts are initiated by the server through Safaricom Daraja and sent to MobiKopa Buy Goods Till 9849039. Enter your PIN only in the official M-Pesa prompt on your own device. MobiKopa does not ask for or store your M-Pesa PIN. An application is marked paid only after the payment is confirmed by the backend.
Delivery and pickup
Delivery is available only in selected locations. A delivery charge, if any, is confirmed before payment. Pickup is at Lavington Mall, Lavington, Nairobi. The embedded map in the application form shows the collection point.
Cancellations and refunds
Cancellation and refund requests are reviewed by MobiKopa based on the payment and application record. Contact the team before assuming a fee or payment is refundable; the fee status shown on the selected phone applies to its verification fee.
For questions about a specific application, use your tracking ID and the phone number used on the application.